Shipping & Returns

18/03/2020 COVID-19 Update;

We are still shipping world-wide daily however have been informed by Royal Mail of significant shipping delays throughout the world, items are taking up to 10 working days longer (& in some cases this is more), we are working with Royal Mail and will continue to post any updates as and when.

For country specific information from Royal Mail, please click here

We create, pack & ship every single protector directly from our HQ and do our absolute best to ship orders as soon as possible. 

Please allow 2-5 working days from dispatch
You will receive an email notification once your order has been despatched, if you have selected a tracked service you will find tracking details within.
Please note ALL orders shipped via our free shipping method will be untracked, if you would like a trackable service then we recommend selecting this option at checkout.

 

UK

RM24

  • Aims to deliver the next working day including Saturdays

U.S & Rest of World

Standard - NO Tracking:

  • No tracking number however highly reliable service, delivery aim of 7-10 business days

Priority Tracked:

  • Fully Trackable service, delivery aim of 6-7 business days

 

Please note that items shipped outside of the United Kingdom may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by The Handbag Haven. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

----------------------------------------------

Returns:

We want you to be happy with your order, if for any reason you aren't please get in touch! We take customer service extremely seriously and hope our hundreds of 5* reviews vouch for this!

If you change your mind simply return goods in an unused condition within 14 days of order for a full re-fund! (Original postage costs will not be re-funded)

Regrettably handbag ID tags which have been customised may not be returned

Please make sure your order number is included within your return and goods are sent back to:

The Handbag Haven

27 Old Gloucester Street,

London,

WC1N 3AX